POLICIES
FREQUENTLY ASKED QUESTIONS
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Please allow 2 business days for order processing. After processing, your order will be shipped and should arrive within 3-5 business days.
DO YOU OFFER EXCHANGES OR REFUNDS?
We do not offer exchanges or refunds. However, if there is an issue with your order prior to use, please contact us at craveluxurylace@gmail.com or via text at (904) 907-0905.
ARE THE EXTENSIONS RAW OR VIRGIN HAIR?
Currently, we offer virgin hair only on our site. Raw hair is available for pre-order. Please contact us via email or text for inquiries.
HOW MANY BUNDLES DO YOU RECOMMEND FOR STYLING?
We recommend using 3 bundles for most styles. For longer lengths, such as 26” to 30”, we suggest using 4 bundles for a fuller look.
HOW LONG DOES THE HAIR LAST?
With proper care and maintenance, your hair can last over a year.
CAN I DYE THE HAIR?
Yes, you can dye our hair. Please ensure that it is done correctly to avoid over-processing or damaging the hair.